took my watch to The Watch Lab, Cribbs Causeway on 30th July 2018 for a replacement battery. I was told that it would need to be sent to their service centre and I could expect it in ten days. I accepted this even though the price was significantly higher than returning my watch to the manufacturer as time was of the essence. My watch was finally ready for collection today, 84 days after I had entrusted it to them. They somehow managed to damage my watch whilst it was in their care and needed to order a replacement link for the bracelet. At no point did they contact me about the delay, I had to constantly phone and email them. I was today told by their manager they can't give updates as they have too many customers - then he couldn't even be bothered to apologise. I asked for a refund of the money I had paid only to be told that wouldn't be possible as they had already lost money repairing the bracelet that they broke. Beware of this company, my experience shows that they have no regard for their customer experience whatsoever.