When I visited The Watch lab in London the first time I was told that my watch (Maurice Lacroix) would have to be send to Switzerland for cleaning and repairs (replacement of hands turning mechanism). I took a bit of time to think. Came back couple of months later. Initially I was met by young gentlemen who tried to persuade me that my watch needed only new batteries. He did not listen to me and I was going to leave. Then Mr. Taylor stepped in and everything changed. He was listening! He explained to me what kind of service Watch Lab was offering including liability insurance and replacement of lost watches (the same brand and the same model). He convinced me that leaving my watch with Watch Lab for 10 weeks was a right thing to do. I decided to go ahead and 10 weeks later I have my watch back in working order. Now I plan to bring my wife's Swiss watch for repairs. They are more expensive and very old. Hope this time the service will be good also. Thank you very much. Boris Afanasiev