One star is too good - no stars would be more appropriate.I ordered badges 6 days ago and paid £5.25 delivery to be sure that they would arrive i good time for our lunch today in remembrance of my Mum who we sadly lost last year. Theyhave not arrived although I am told they were posted the same day 1st class mail. I have my doubts - they were probably overlooked. A refund has been agreed but the occasion will not be the same without them and cannot be replaced. Absolutely gutted and will not use them again. I have been unable to complete the questions below as the item was not received and I have not yet received the agreed refund. Do not use this company if you are ordering for an important event on a specific day.