I had used the Bark Ark without problem a month before so I used them again to buy the same items. After a week the item hadn't arrived. I tried calling the number on the website but each time it was answered with a recorded message stating that the voicemail was full and couldn't take any more messages. I looked up the owners name & address using DNS WHOIS and sent him a letter asking for a refund. Several days later I received an email from WORLDPAY, which the site uses to process payments, saying they were refunding the purchase. I also logged into the thebarkark.co.uk website and it too said that the item had been refunded. A few days went past and the refund wasn't showing on my credit card account so I logged back into the thebarkark.co.uk website to check. It told me that my login and account didn't exist so I couldn't log in. Hmmm. Three months later I eventually received my refund after I got in touch with the FRAUD team at Tesco Credit Card and they did their magic. I would NOT recommend this site.