We had a total install done. Our tech Matt was great. He worked on getting us the best price possible, he even came to our house on his day off to make sure the deal was complete so he could get the install crew out the next morning. The install leader Nathan and his crew did a really good job. They cleaned up very good when the job was complete. Nathan showed my husband everything that was done and explained how to use the thermostat before he left. I also want to mention Jeff in finance called me and talked me through the online paperwork. I feel like this is an all around good company and would highly recommend them.