Richard went above and beyond to make sure that my system is ready for the winter. The Duct Specialists customer service is and always has been amazing and it is the main reason I stick with them. I know when I call I will always talk to someone no matter the date or time. They have repaired my system at 1am after I called at 11:30 one night. If you are trying to decide on a company to go with for your new system, trust me, choose them. It has been one of the best decisions I have made since I bought my house! I have been a customer for over 2 years and love them.