The English Bed Company sold me a mattress. After 18 months I realised that half the turfs had come through and there where big gapping holes where the turfs should have been\ (my cleaner had not informed me and it was only when I changed the bed myself. I contacted the company thinking that they were a reputable company selling quality products and would quickly repair the mattress. How wrong they did not want to know they say they only give a 1 year gaurentee on their products. So beware DO NOT BUY A MATRESS off them their products are shoddy and their customer service worse. BUY ELSEWHERE. I should have gone to John Lewis! I just feel awful that I have recommended their products to my friends. THEY ARE COWBOYS! I would not buy anything from them! They also sell Sofas so beware, I intend to take legal advise.