I have never given any company a 1 star before...if I could no stars I would. I ordered what I thought was my dream bed in lovely cool grey velvet, it arrived as quoted 8 weeks only to be the wrong colour as it was Lavender and with no slats. The delivery team made me a makeshift plinth so I could use the bed at least. I was promised the bed would be corrected in colour but I had to wait another 8 weeks. I was also promised that the new slats would follow with a 2nd delivery team immediately. Slats arrived after weeks of chasing, they arrived unbooked and no team to sort out the bed, so I decided to wait for the correct bed to arrive...and it arrived about 10 weeks later at 9pm at night and still in the wrong colour...shockingly in the same colour as the 1st bed..officially called Heather!! The 1st bed we had dismantled to be ready to the new installation due to the late ETA of the replacement. Pure frustration! I emailed and phoned, of which no one would call me back, when I did get through I was told the colour I had selected from the swatches they sent me was now discontinued...I had to demand compensation of which I have now had though barely a token gesture (even on that I had to chase and I am still waiting on the email to say it was done though it appears on my statement now) ...additionally at no point did the manager speak to me or their staff apologise for the issues and leaving me with a bed that is Lavender. There are similar beds, even at cheaper prices on the market. All I am thankful is that I bought my mattress from Benson Beds, it arrived in days, on time and the correct colour plus they kindly gave a couple of mattress protectors and free delivery! They even followed up to ensure all went smoothly...