Ordered item on 29 November and requested details of carrier and likely delivery date. Reponse said its on its way but no other details. Chased again asking for delivery details but no response. Tried tracking using Royal Mail tracker which advised that they were waiting for item from supplier, tried a number of times over the course of week but still no change to status. Used G&G's tracker but details not found. On 9th December advisrd by RM that item was at Gatwick and would be processed. I can only assume that it as come from overseas which hadn't been mentioned before. Very disappointed with service particulary the lack of response to my requests.