Although the staff have been polite, we are very disappointed with The Holding Company's standard of service. We've been informed that most of the items we ordered are out of stock - some, indefinitely - yet they are still being advertised on the company's website as if freely available. Several weeks on from placing our order, and having agreed to accept alternative versions/colours, we are still waiting for the items to arrive, and have received no further communication from the company regarding a likely date for this. The one item it did send arrived in a badly damaged state. Attempts to return it, or swap it for other goods have been met with silence, apart from an initial offer to sell us the item at a reduced price. There are other online companies selling similar items of comparable quality, but doing so at more competitive prices. Delivery is extremely prompt, exchanges and refund are handled efficiently, and communications between company and customer are polite and genuinely helpful. If The Holding Company wants to retain or attract customers, it needs to up its game seriously. I, for one, have reached the end of my tether.
2 years ago
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The Holding Company has a 4.42 average rating from 212 reviews

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