The most horrible customer service experience of my life. This company is in complete disarray. The lack of customer service is phenomenal and outrageous. I am waiting a refund for the item with reference 3615871858512, part of the order 12000040336 which was returned back to Kooples on 26th October by DHL ( tracking 4583400286). More than one month has lapsed and I am still waiting on the refund. Meanwhile the phone number listed on their website does not work (it is short of one digit) and it took them 3 weeks to reply to one of my emails. The agent I managed to speak to over the phone in late October (I had googled their working phone number), re-assured me that the refund would be processed immediately. In another email dated 17th November, their customer service representative promised that a refund would be on the way in the next 3-7 working days. The Kooples.jpeg Hello Michael, Thank you for contacting us and please accept our apologies for the state of affairs. We confirm that your refund for the 3615871858512 - Sleeveless ecru T-shirt in cotton should be processed within 3 to 7 working days. You will receive an automatic email once the refund has been processed. We remain available for any further question and wish you a nice day. Jack from The Kooples Team It is December now and still no refund has been processed; I have now received an email, contrary to the above, saying that they are investigating the case?? Furthermore, when placing the initial order, they charged me for ordered items which had been sold out and had never shipped, without advising me that they were out of stock. Effectively, I had been waiting for all the ordered items to be delivered to finally discover that some had never shipped. Getting a refund for those items was another saga. I would never buy from this retailer ever again, it is shocking that they are still allowed to trade.