Absolutely horrible costumer service. I recently purchased the Emily bag and wore it twice, one day getting caught in mild rain with it. Immediately, the bag developed blister like bumps from the few droplets that reached it. A simply absurd thing to happen to a $500 bag which is advertised to have premium quality. I then went back to the store to seek help (44 Rue Étienne Marcel). There, I was treated with the upmost disrespect. The seller, Julie, overtly said it was my fault that I wore it in the rain and proceeded to argue with me, refusing to call her manager and talking poorly about me in French to her coworker - assuming I didn't speak the language. When I contacted The Kooples directly via the internet no one provided any solution. Even after I sent in pictures they refused to take responsibility. It is clear to me now why they don't have a review portion on their website.