Absolutely awful returns service and I no longer buy anything from there as the quality of the garments is horrific. To date, everything I have bought from there has developed a fault. Be it a split sole - this actually happened twice! - and then again with the replacement pair (insane!); bobbling sweaters after a few weeks of wearing and hand washing only; and then again, two dresses that the seams burst on first few wears! I was met with very little help on all occasions aside from a very nice girl in the local store who advised me that they would respond quickly if I complained on Twitter. I can't believe how much they get away with charging for shitty clothes and awful service.