I will never again shop with Kooples and I highly advice others not to shop with them ever. reason 1. you have to be approved by them to return defective merchandise reason 2. it takes them approximately 1 week to receive the merchandise back reason 3. it is only after the receipt of the merchandise that they will start to count the additional 2 weeks for them to issue the refund I think if approved reason 4. add then 10 more day supposedly because of bank policies. (seems like an excuse) is summery the design is nice but the quality of material I found to be terrible and overpriced considering the troubles on top of witch it takes approximately 30 days for you to get your refund this after we know that they receive payment with in hours from us the clients.