I have ordered from SNUGG a couple of times now and this has been the worst experience by far. I placed my order on July 1st. Funds were taken from my credit card on July 1st. then it takes 3 full business days to process? I can accept waiting however if you are taking my money then I am expecting more prompt service. Perhaps you should wait until you are ready to ship before you process the payments. during those 3 business days (which equalled 5 calendar days) there were no status updates or any indication online that anything was moving. Needs to be better.