Subject: ThinkMoney: Terrible Experience with Thinkmoney Banking Subject: Terrible Repeated Experience with Thinkmoney Banking I am compelled to share my dreadful experience with Thinkmoney Banking, which has left me frustrated and financially strained. Despite numerous attempts to address my concerns, I have received neither acknowledgment nor a satisfactory resolution from their end. One of the major and repeated issues I have faced was the unauthorized blocking of my existing debit card, which is valid until 31 December 2023. Despite multiple complaints and requests for assistance, Thinkmoney Banking has displayed a shocking level of negligence by not responding to my emails, phone calls, or formal complaints. This has resulted in a complete lack of access to my funds, putting me in a precarious financial situation. I explicitly communicated that I had not received the new debit card and requested the reactivation of my existing card until the new card is issued. However, despite my urgent plea, there has been no action from Thinkmoney Banking. Therefore, I have no other option than to escalate the matter to the Financial Ombudsman Service by tomorrow, 25 November 2023. Moreover, Thinkmoney Banking deducted monthly charges of £10.95 from my account, even though they failed to provide the agreed-upon services. They have also unlawfully taken an unauthorized deduction for the next month's fee for 17 December 2023 is particularly egregious, considering the unresolved issues and the bank's failure to fulfil their legal duties. In light of these circumstances, I have decided to close my account with Thinkmoney Banking and formally request a full refund of this month's fee (£10.95) and the next month's fee (£10.95). Additionally, I expect compensation for the inconvenience and financial strain caused by the inadequate service provided by Thinkmoney Banking. This entire ordeal has been a disheartening experience, and I strongly caution others against trusting their financial well-being to Thinkmoney Banking. Plus you can get a better service from many other bank accounts providers within just 3 minutes and for free and without paying the monthly unjustified account fee of £10.95. Therefore, I recommend that you open a better bank account with better banking facilities with the following banks: Kroo Bank or Monzo for free.