I did a normal faster payment from another bank on the same day I have done for years and before the new app it would go straight through. This was last week. I called mid day to ask why it wasn't in my bank to be told it can take up to one working day and due to it being a Friday it most likely won't recieve this till Monday. I told them I only have a very small amount in my bank. They said nothing they could do. I phoned 5pm on Monday to be told it should be in by 6pm still nothing. I called again Yesterday and even offered them the faster ID but they said they don't use them. I said this is my money and I have literally nothing left in the bank due to always putting this extra payment in. They said all they can do is investigate and can not give me a time frame. I called again today at 5pm to be told there is no update and there are more customers having the same problem. I have no money in my account and they just don't care there mistake and leaving someone with no money. Disgraceful customer service. I have been with this bank for years. Since getting a new card I can not pay for things like I used to as they are not excepting it. The bank said its the companies fault as they need to switch it over to a recognise it as a debit. They can not do anything. So in this last month I have incurred charges, miss payments all down to this bank. I will be closing my account what am I paying an account fee for ???? and to not even be able to put money in it leaving me penniless for the rest of the month.