I have been ordering from this company for a few years. On the whole their service & goods are of excellent quality & value. Packaging is great - even compost is delivered in boxes! Delivery times vary according to the time of year which is perfectly understandable & acceptable. Good value is even moreso as there are always discount & promotion codes to be had by searching online & if you subscribe to Gardeners World you will always get 10% off by using the code at time of order. Caveat to newbies, always check the size of the plants/trees etc before blindly ordering as sometimes they mayonly be in 7cm plant pots, but equally could also be 1,2,3 - 10 litre pots! Highly recommended