Booked a holiday to Kos on a Dreamliner. ended up saying it was switched to Norwegian which is fine but then a month before booking was told we would be on one of three other airlines which eventually was Smartlynx. The Smartlynx plane we were flown on was plain white, 25 years old and cramped more than ive ever experienced. I appreciate there can be some changes to the plane (as per T&C's!!) but to move us from a new bigger aeroplane when we also had extra legroom to help with two young children to a small old cramped plane is unacceptable. They just don't compare. I wont book with again as you cant rely on them to just change what you booked and not even a fair like for like change! To add to it, the rep in the hotel (representing TUI UK) just said im not from the UK so its nothing to do with me! Helpful lady...