Worst customer service I have ever encountered For a company the size of Tui their customer service is absolutely shocking and non existent! . Been trying to contact this company for 4 whole days, waiting for someone to answer the phone for 40 minutes at all times throughout the day and evening. Today I held on for another 39 minutes for the line to cut off. Same is true for the direct flight number whom I desperately want to talk to. No live chat option appears on the app or website as stated. So frustrated with this company with whom I have booked. My friends have booked the same holiday as us but did it in store and received great customer service, free seat choices and a big saving on the cost,! Stressful business booking a holiday with tui! Haven't crossed the t's and dotted the i's or put a smile on my face as they claim I'm afraid!!!