On Friday, I ordered 1 ticket for an event with insurance. The total price was around $63 for the ticket, e-delivery, the service fee, and insurance. I confirmed my purchase but never received a confirmation from the company. Today I went to see if I got a message or charge on my method of payment. There was nothing, so I went back online to try again. This time, the total went up to over $88, so an extra $25 charge was added. As I understand it, this is typically due to people buying extra tickets to sell at higher prices. I got in touch with customer service and explained the situation. They couldn't identify why my order had not gone through and suggested I talk to "my bank." Since this was no fault of my own, I asked if they would honor my original ticket price. They said they would not because the ticket prices fluxuate based on demand. I understand that; however, I ordered the first day tickets were out and don't feel I should have to pay almost half the original price more because there was a technical issue on their end. I plan to file a BBB report if the company will not honor the original price offered.