Was wary buying off this website as all the reviews were good. I know certain websites only publish their good reviews and leave the bad ones but you can definitely trust Tilers World. I purchased some pattern tiles that looked identical to ones from the British Ceramic Tiles except the company went bust and these tiles were no longer available. Patrick from Tilers World called me to delivery instructions and was able to arrange a date where it was suitable for me.. He also explained that these were replacement tiles although they look like the British Ceramic Tiles.. These are bigger in size and are porcelain. I really appreciated the call with the flexibility of arranging a delivery date and the additional info on the tiles and would definitely buy again from here.