10* (if the maximum is 5*). Patrick always managed to respond to my questions immediately. He tirelessly (I have no diy knowledge) gave advice on most effective products and instructions pertaining to the bathroom diy process (including various waterproofing options for various surfaces and their environments). Tiles were half the price I had seen elsewhere- and amongst other purchases arrived two days later (albeit non express delivery). Patrick kept me informed and involved with the logistics. Tiles are beautiful. Definitely recommend it as a buyers first choice.