Initially dealt with Simon who was great and answered all of my questions.
When I decided I was happy to go through with the lease I was put through to a person called David Cochran. I felt his communication was unprofessional.
He communicated with me via text message initially sending me this message:
'Good Evening. Your lease quotes have been emailed to you. David Cochran - Tilsun Leasing.'
I have no problem with this as it comes across in a professional manner.
I next got this message:
'hi jack your application has went to manual under writing which is quite normal at the moment but the will prob ask for additional information so i would send over your last three months bank statements so we can respond to them promptly'
I felt this wasn't a legitimate message as it was in a different tone to the original text messages that he sent. There was also grammatical and spelling mistakes. I didn't trust this enough to provide my personal information. I wasnt even given an email to send my bank statementss to!
It felt like a scam, because of this I didn't reply.
David Cochran followed up with this text message:
'jack did you get my message about the bank statements'
Again, not professional.
I felt these were not professional and believe all communication should be done through email.
When I relayed my feelings, which were:
'Yes, but I thought the text was unprofessional and of a different tone to the previous ones. I'm not comfortable giving personal information when I don't trust the message.'
David Cochran replied:
'no worries will delete your application take care!!'
Overall, I had a really weird experience with this company.
3 years ago
Tilsun Leasing Ltd has a
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521
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