Jack Van Den Berg-H****
Initially dealt with Simon who was great and answered all of my questions. When I decided I was happy to go through with the lease I was put through to a person called David Cochran. I felt his communication was unprofessional. He communicated with me via text message initially sending me this message: 'Good Evening. Your lease quotes have been emailed to you. David Cochran - Tilsun Leasing.' I have no problem with this as it comes across in a professional manner. I next got this message: 'hi jack your application has went to manual under writing which is quite normal at the moment but the will prob ask for additional information so i would send over your last three months bank statements so we can respond to them promptly' I felt this wasn't a legitimate message as it was in a different tone to the original text messages that he sent. There was also grammatical and spelling mistakes. I didn't trust this enough to provide my personal information. I wasnt even given an email to send my bank statementss to! It felt like a scam, because of this I didn't reply. David Cochran followed up with this text message: 'jack did you get my message about the bank statements' Again, not professional. I felt these were not professional and believe all communication should be done through email. When I relayed my feelings, which were: 'Yes, but I thought the text was unprofessional and of a different tone to the previous ones. I'm not comfortable giving personal information when I don't trust the message.' David Cochran replied: 'no worries will delete your application take care!!' Overall, I had a really weird experience with this company.
5 months ago
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Tilsun Leasing Ltd has a 4.89 average rating from 319 reviews
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