Shambolic customer service. Ordered a new car March 2021 for delivery May/June 2021. Obviously global issue with semi-conductors. Constantly having to chase. Sales guy would rather talk about anything than the delay issue, so took it to one of their directors (Andrew Bell) who informed me the car ordered won’t be arriving until Feb 2022. This obviously causing major issues for me as I no longer have a car. I asked Andrew on 12th September to look at car alternatives to bridge this no-car gap and he was going to come back to me. It is now 21st October 2021 and I have seemingly been forgotten about, as had no dialogue with anyone from Tilsen since ME calling Andrew in September 2021. Epic customer service fail. “Founded in 1998, Tilsun Leasing Ltd (trading as 'Tilsun Leasing') was created with a simple idea of providing great, honest and reliable vehicle leasing for all…” HARDLY!!
3 months ago
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Tilsun Leasing Ltd has a 4.89 average rating from 319 reviews
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Alice, Customer Support

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