I have bought the same item a couple of times from this company. This time the box of food pouches had been damaged in some way - or rather there were several fish pouches in the box which were about to explode - they were swollen and puffy and clearly contaminated. The whole box had been distorted by the swollen pouches. I have sent this company photos of the box and pouches, and a photo of my invoice. I must have contacted them five times now and they have not responded. They are also not answering their phones ‘because of Covid’. This is simply not acceptable. Please get in touch with me and sort this out.