Having used Titmus for years I expected the same standard of service from Time For Paws. After I had placed my order, a message appeared telling me they were busy so delivery may be slow. A week later I was still waiting. Yodel profess to have delivered so I tried to call them - spent 10 minutes on hold and emailed instead. No reply to email, emailed again, no reply. 13 days after placing my order I tried to call again, another 10 minutes on hold and then I got a rude, woman with attitude. She was sarcastic, condescending and just foul - not what you expect from a customer service. No apology, I still haven't found my parcel, despite giving instructions on where to deliver it but I know where I'd like to put it if I find it. Shame I couldn't give no stars - I will not be using them again