Telphone order made with Jeremy could not retrieve, previous order information was able to retrieve tax-exempt status information. When the order was received it was missing the bolt-on hose hanger and the #23TFD pins. Called immediately and spoke with Joshua who said three more packages were coming and I should have them on Monday the 28th. On the 31st I received one package containing the bolt-on hose hanger but still no pins. Called again and spoke with Ezzerflora who reordered the pins and said still another package coming. Waiting to see what I get if anything this time. Very Poor service although polite.