The order taker personal very good; inside the company a total disaster. I was toll a telephone call two days before deliver "DID NOT HAPPEN" I "DID PAY $40 TO CHANGE ADDRESS", as doing so the driver from FedEx deliver the 40" forks" The second item delivered by FedEx diver call me and everything when very smooth," The same day after delivery Fedex I received another call from other carrier telling me that they have to deliver a Grapple thing that I got 3 hours past. I guarantee your inventory and your inventory guy must be removed from that position, and the logistic person also. Good luck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!