Upon ordering I immediately reached out via email asking that this item be held at the terminal for pick up. I received a response and was told I had to call and speak with customer service. (How complicated can this be??) I did so and customer service pretty much blew me off sharing that the shipping company will call to schedule a time to deliver and I can communicate my need to have it held at that point. That was a lie. A tractor trailer shows up unannounced and we are not prepared to unload. Thanks Titan you are bold face liars and we will never buy from you again!!