The tax-exempt form was not submitted timely and was not reviewed for 3 days. Only done after making several phone calls and threatening to cancel the order. The customer did all the leg work. I have never had to go through such an ordeal just to buy a product. Then to add insult to injury was given one tracking number only to find out there were 3 tracking numbers. Ordered the unit as one and was not shipped that way. The order was placed on 4/8 and received the first shipment on 4/14. The second part of the shipment did not reach the carrier until 4/11 and received the shipment on 4/16. After complaining and asking for some sort of compensation, going through this fiasco,I was given a coupon for 10% on my next purchase. You got to be kidding if you think I would want to go through that again. I think you should reevaluate your process. It is poor at best. I ordered another product from your competitor " grapple" on 4/15 with the tax-exempt form approved upon ordering online. I received that product on 4/20. Very smooth. I will close by saying that your products seem to be well made but the terrible process negates all that.