My husband ordered a 3-pt rear hitch, 48"w snowblower, and you were on your way to a five-star review, but then when my husband picked it up, there was no chute. He called product service and was told no problem - get all of the part numbers of what is missing and call us back and we'll get them out to you. He called the following day and was told there were no chutes in stock and they did not know when they would be back in stock. He was told to find one on the internet and was offered a $25 refund for it and would be receiving an email. He then told me about it, and I told him to call and ask to speak with someone else. He was told to wait until he got the email. He got the email with an offer of a $50 refund and was told to look on Amazon and/or eBay. Seriously? You are selling snowblowers! How do you sell snowblowers and NOT HAVE ANY CHUTES IN STOCK!!!! Then you tell him to go look on the internet - giving him absolutely NO specification for the thing. Again, HOW DO YOU SELL SNOWBLOWERS WITHOUT HAVE CHUTES IN STOCK???? The things are useless without it. Then you tell him, THE CUSTOMER, to go on the internet to find one. WHAT???? This whole situation is totally unbelievable. I'd give a negative star or two if I could.