I ordered a quick attach pallet fork attachment. Because so many ordered items are delayed because of shortages, I called to verify that the purchase would not be back-ordered. I was told that the attachment would be shipped within twenty-four hours after placing my order and that I would receive the attachment within a week. The ordering process was quick and easy. The two forks arrived in a few days. There was confusion related to the order because Titan never sent any type of details regarding the shipping process (shipping each part separately). When I called them a week later to find out if the quick attach frame had been lost, I was told that it was being shipped from a different warehouse and should arrive in a few days. After the second week and not receiving the frame, I called to ask why. I was told that it was waiting to be picked up by the carrier and the agent told me that they would expedite the order. After a third week passed, I called again and the agent apologized and stated that the frame had been picked up by the carrier but could not provide any other details as to when it would arrive. After I explained that when I placed the order, the salesman stated that I would receive the attachment within a week, the agent told me that they would place a new order for the quick attach frame and not hve me wait for them to figure out what had happened to the original frame. After this call, I received the frame within two days. About two hours after receiving the frame, I received an email notification that the original frame had been picked up by the carrier. I called Titan to notify them regarding the potential of delivering a duplicate frame and the agent took care of it so that it was not delivered. I have to say that Titan's customer service was always friendly and helpful, but the shipping process needs some work. FYI: The forks are great!