I have not yet received my attachments because they were sent to the wrong freight forwarder. Soon after I placed the order I realized I provided the wrong freight forwarder. I received notice that the order was ready to ship and I immediately sent an e-mail explaining my mistake- I also followed up with a phone call- The e-mail response explained that it might take up to 3 days to answer. I was asked to pay $70 to change the address which I did. After talking with three different customer service people I received an acknowledgment that the address had been changed- I tracked the shipment and could see that it was still going to the wrong address. I informed customer service again. Unfortunately, the equipment ended up at the wrong address, where I do a lot of business within Alaska and they assumed it was going to Alaska so they loaded it up and sent it to Alaska - it was supposed to be coming to Hawaii. I repeatedly requested to Titan that the BOL I provided be included with the equipment - which it was not - if it had been included, the equipment would not have been sent to Alaska. Currently, the equipment is due to land in Alaska on Tuesday and be back in Washington on 6/13. I have arranged for the equipment to be shipped from Washington to Hawaii. There will be cost involved with transferring the equipment from one Freight forwarder to the other which I would expect Titan to cover. It sounds like the company that sent the equipment to Alaska is going to waive the fees associated with that because they did not verify the final destination and we are good customers. Bottom line I think is that Titan needs to respond to e-mails as soon as possible and this could of all been avoided.