Excellent product. Your service department is your excuse department. You are proud of your free shipping, you chose FEDEX and paid FEDEX. They aren’t a third party they are part of Titan. The package was just set off truck in center of our driveway, 50+ ft from carport. I’m 70 with old age health issues, but I carried it to carport. Your service department said I should have ask a neighbor for help to carry package. That’s not service, they repeatedly said they had no control over 3rd party shipper, the shipper Titan selected and Titan paid. I’ll not ask a neighbor but I’ll shop your competition.