I ordered the Pine Rake on May 5th. The rake arrived late, the box it was packed in was destroyed. The metal frame was scratched and all the nuts and bolts and the upright support arm were missing. I asked for replacement hardware and another upright arm and to this day they haven’t sent me the missing parts. I’ll update this review when they do. Very disappointed in their customer service. My recommendation to them is to ship the tines, hardware and upright support arm in a second smaller box apart from the heavy metal frame pieces. Come on Titan, do the right thing and send me the missing parts.