I ordered a 8” drop hitch. It was horribly packaged! Box was over sized with NO packing material and apparently all the components were just crudely thrown into the box and left to bag into each other which led to approximately 1/3 of the powder coat being knocked off. On top of the powder coat being SEVERELY damaged, at some point in shipping, a large hole was punched into the side of the box allowing the pins, that hold everything together, to fall out. Called customer support and still haven’t heard back for them. The actual construction of the hitch looks heavy duty and well made though.