The people at Titan were great. Ordering and customer service were all I could expect. Shipping was a disaster though. The carrier was labeled as UPS Freight. Unfortunately UPS has nothing to do with them anymore. Once it got to the local terminal, every day their online tracking said it was out for delivery, which was false. They completely ignored the shipping instructions and contact info that Titan collected with the order. The terminal doesn't answer the phone or return messages. After two weeks of almost daily attempts, the Titan customer service people were able to put me in touch with somebody there. Once confirmed that my item was physically there, I went to the terminal and picked it up myself. Laughably, I received an email about a week later informing me that my item had been delivered yesterday. I don't know whether they were intentionally lying to me or are just incredibly inept. This is the short version of the story, but the lesson is: The Titan product is great, but make sure to insist on anything but UPS Freight (now TForce Freight).