Purchased a set of pallet forks and green fork attachment. The order was shipped loose with a shipping label on each item. The green attachment was in TERRIBLE CONDITION. The paint was scraped off in many places. Much of the green attachment was never even painted because the 8 year old who built it in CHINA was in too big of a hurry. The welds are TERRIBLE!! I called and spoke with a gentleman named Roxxan who said the item was supposed to be boxed. He said, “When the new one comes, put the first one on the box and take it to Fed Ex.” I told him Fed Ex is 35 minutes away and I don’t have time to run it out there. He said call back and we can set up a pick up. Part of the new order came Wednesday, the forks came all scratched up from not being packed, but this time they don’t have all the green paint on them because the green attachment HASN’T EVEN SHIPPED! Customer service, Roxxan was deceitful last time I spoke with him about their company policy, or maybe he just didn’t understand their policies, either way, I’m not looking forward to calling again. Good luck it you decide to buy from them.