I placed an order on a Friday for a skid-steer planer at a sale price of $1,799. Two days later I receive a marketing email from Titan Attachments advertising the exact implement I had just purchased for $1,499. When I call to discuss the price drop and request either a credit or refund, I was told too bad. The advised me to refuse delivery and place the order again.
I've spent many thousands of dollars on buying attachments from Titan, I will never buy anything from them again.
Horrible customer service. A supervisor wouldn't even take the time to get on the phone with me to discuss. Way to treat your repeat customers.
I will be sharing my experience with BBB, TN AG's office, etc.
3 years ago
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