The piece of equipment I ordered came with no packaging, paperwork etc. Shipped just lying on the floor of multiple trucks. You can imaging how much paint had been scratched off down to bare metal. Called customer service and was connected to a lady that could not even pronounce the piece of equipment.(receiver hitch). Very very limited English vocabulary. In the past I ordered a hitch drawbar and a five foot landscape rake. All came strapped to a pallet with additional packaging. With a scratched product and foreign customer service reps, I may not order again. It is a shame. Y’all make heavy duty excellent equipment.