Haven’t used the equipment yet, but I’m not concerned about it’s functionality. This is my first time interacting with your company and communicating with the customer seemed to be a low priority. There was a system problem during my purchase attempt and I asked Titan Attachments to communicate with me before continuing due. Instead of responding to me, Titan Attachments sent what they thought was a complete order and billed me. I don’t fault anyone where system errors occur because things happen. Where I find it disappointing and problematic is when the customer identifies an issue or issues and simply asks to hold further action for clarity before proceeding and both the merchant and the financing agency ignored the customer’s request. I actually intended to also purchase a ballast box with the pallet fork purchase, but I’ll just leave this issue where it is and forgo purchasing the ballast box from Titan Attachments. Not being able to communicate with someone at Titan Attachments over the weekend when an order appears to be an error is concerning especially since this is my first time interacting with your company. I don’t fault anyone where system errors occur because things happen. Where I find it disappointing and problematic is when the customer identifies an issue or issues and simply asks to hold further action for clarity before proceeding and both the merchant and the financing agency ignored the customer’s request. I actually intended to also purchase a ballast box with the pallet fork purchase, but I’ll just leave this issue where it is and forgo purchasing the ballast box. The other issue is related to Bread‘s inclination to default to the merchant where there is an error, but that is something that I have already addressed with their team. The fact that I received a request for a customer review after already communicating my concerns to Titan Attachments’ Customer Service, indicates that their system has multiple gaps and blind spots.