Honestly, I was very excited about this company at first. I did a little research and discovered they were a US-based family-founded company that had very reasonable prices and seemingly decent equipment. Unfortunately, my experience turned out to be very different then what my expectations had been. I ordered 3 attachments all at the same time, an order that totaled almost 6 grand. Two of the items were new and one was a scratch and dent. Due to a lack of photos, a semi-poor description and a bit of my own personal error. I ordered the wrong attachment from the scratch and dent inventory. Unfortunately, it does not fit any of my machines. After talking to two customer service representatives, one issue resolution manager, and me offering to pay return shipping and a restocking fee, nothing was done. I even went as far as to purchase the correct scratch and dent item prior to getting a resolution as a show of good faith. So after all was said and done Titan Attachments admittingly told me over the phone they were willing to lose me a future customer over 355 dollars because they have to stick to their "Final Sale" policy on scratch and dent items. I run several agricultural businesses myself and I have many policies for all kinds of things. But, as a customer-friendly business, with a hard-earned excellent reputation, I will break those policies in a heartbeat to keep a good customer. In my opinion, there is a difference between an honest mistake and upholding policies to keep your business from being taken advantage of. This is a direct quote from Titan's "About Us" portion of their webpage. "When it comes to our company culture at Titan Brands, we've always followed one simple rule— provide our customers with the absolute highest quality of customer service that we can. Titan Brands got started by building up a hard-earned reputation, based around making sure that each customer will leave satisfied enough with their experience that they'll want to spread the news to friends and family by word of mouth. We remain fully committed to not losing sight of that reputation, and our team is always willing to accept the challenge of making sure that you not only walk away from your shopping experience satisfied, but that you'll look forward to coming back in the future." This statement is false. If you are looking for a place to purchase attachments that has solid customer service then keep looking, Titan Attachments is not it. I have given ample time for them to help me get this straightened out and all I keep getting is requests for customer reviews, so here it is. I will not shop here again, I will not recommend to anyone they should shop here and if you are reading this I urge you to go somewhere else. So, Titan, I am sorry for such a poor review but I'm even more sorry you lost me as a customer. I had about ten more items on my wish list I was going to purchase but not anymore. I hope it was worth the 355 dollars and sticking to your "Final Sale" policy. Now I need to go try and sell the item I accidentally bought from you that I have no use for. Oh, and don't even get me started on all the shipping shenanigans.....