While my initial inquiries about potentially buying the attachment were answered capably and helpfully, once I moved to the customer care department post-purchase, I have not had the same knowledgeable assistance . While I had a very urgent need and the original order for the pinestraw rake came rapidly, it was missing half the pieces. This seems to be a VERY COMMON problem as the box was in pieces and the new FED EX box was also ripped. This was mentioned in the reviews, but I thought once the company knew about it, certainly they would be doing better. Not so. I am disappointed. So, I am missing key pieces, the main one of which is now on back order. Certainly they would have known that before to have alerted me that the item won't actually be ready to use when promised. I tried to talk with the knowledgable staff members again, and they just left me on hold for a very long time and then put me back to the man in a foreign country who was just following procedures. He did not know anything about how the product worked (not his fault, not his job). I don't know why they just sent me back to him. He did say they would do that, but I thought I would get more personal service than that based upon my initial contact which was so positive. Needless to say, my grass is dying at this minute and I am still far from getting a workable rake.