If I could rate Titan with a negative number, in this case I would do so. They sold me an out-of-spec part (a tractor-trailer receiver). The part cannot be used because it was manufactured oversized (a mistake). A 2" trailer hitch cannot fit snugly enough to be safe. The ID of the receiver that I received is 2.4". It should be about 2.1". I asked for a return, but customer service refused, citing that it was a "scratch and dent" sale and therefore no refunds are available. I asked for a manager, but instead was transferred to another customer service agent, who told me the same thing. I even offered to trade it in for a more expensive model, but I was told that the original cannot be returned. Note that the receiver also had a main part missing. When I asked when I would receive it I was told that it was on backorder and that I should just go and buy it either locally or online myself. Again I asked for a management member to call me and was told that it would take several days for this to happen. Since this was a defective part and actually is a safety problem I felt that Titan would certainly take it back. That does not appear to be the case- even though the part is totally useless except maybe to use as a boat anchor. I am incredibly disappointed with Titan. I will not ever recommend them to anyone nor will I buy anything from them again.