Couldn't give less than one star. The salesman was friendly and knowledgeable, with no problems or issues. Shipment was actually quicker than anticipated. That part of the experience was 5 star. we bought the 7' titan backhoe with thumb attachment. This is where things went bad. The backhoe arrived and we proceeded to assemble, instructions are vague. The bucket was damaged, the bolts, washers, and nuts to attach the seat were missing, and over half of the grease fittings were missing. We call customer service. They cannot give you the specs on the grease fittings, okay, they are also out of stock. We did receive replacement bolts for the seat. The warranty department for Palletforks does not have a direct line so you cannot actually talk to a real person and the message to have them call goes unheeded. They communicate through email. They want to send me a shipping label but what am I supposed to pack it in, I believe if I do succeed in sending back the bucket I will never get a replacement, so I wanted them to ship the bucket and then I would have something to return the damaged one in. I should not have to pay for any of this. No one seems to be able to figure out the specs on the grease fittings, shouldn't the parts department have this? Apparently not. Since customer service doesn't appear to be able to do anything I feel that the situation is hopeless and WILL NEVER BUY ANOTHER ATTACHMENT FROM THEM AGAIN! I would rather pay more for better customer care.