The order process was easy and the sales department was helpful. Upon receiving my 200FLAIRDB i downloaded the manual and found that it does not cover my model, thus I had to make assumptions on some things. Once I had it assembled I found that there were quality issues. Grease fitting and hydraulic fittings were loose or improperly assembled. I did not find loose hydraulic fittings until I hooked up the unit to my tractor and started mowing then there were substantial leaks. This unit requires three pins to hook the mower to the three point hitch but only 2 were provided, thus I had to drive 25 miles each way to Tractor Supply to purchase the correct pin at a cost of $19 not counting the cost of gas to make the trip. One grease fitting that is not shown in the manual hooks to a small copper tube that goes into the blade axle on the gearbox side of the unit. The tube is to short so when the compression fitting was installed it did not grip the copper tube. When I tried to grease this fitting the grease simply squirts out and does not go to the bearing. The mower does work well when cutting and is what I was looking for. I have reported these issues to Titan and am awaiting a response.