This was a disaster on the customer service side. I place the order on 1 Aug expecting it by mid to late August due to backorder. On 4 August I received an email that the package was ready to ship so I assumed backorder was in. On 5 August I received an email that it was on the way. On 6 august I receive an email that it is out for delivery. On 6 August I receive an email that the order has arrived. I responded that the subsoiler arrived without the pipelayer attachment and received an auto-response. On 7 August I received another auto-response. On 8 August I received an email from Rica Sichon apologizing for the mixup and saying the item would ship within 7 days. On 9 August I received an email asking me to rate experience could not rate due to not being resolved. On 25 August I notified support that I still had not received the item and received an auto-response. On 25 August I received an email from Jude Agpawan that the order had not been picked up by UPS since 4 August and it was on backorder with no estimated date. To please return the subsoiler for a full refund. Note: If it hadn't been picked up by the shipper that would indicate that you still had the item so I fail to see how the backorder status applied. On 28 August I received an auto-reply asking if the issue was resolved I was out of town and could not answer. On 30 August I returned home and no package had arrived so I asked why if the shipment hadn't been picked up I needed to return the subsoiler and the order as I had used and needed the subsoiler as well. On 30 August I received a response that it would ship in 5-7days, this seems odd since it was on backorder. On 30 August I received an email that it was ready to ship. On 31 August I received an email that it had been shipped. On 31 August I received an auto-reply to review the support. On 2 September I received an email that the shipment had been delayed. On 2 September I receive another email that it is out for delivery. On 2 September the item arrived. I am pleased with the items, I made the purchase knowing of a possible backorder and expecting to take several weeks to receive the merchandise. Where the problem comes in is with customer service. #1 saying the item was received when only part of the shipment had arrived. #2 saying that the item hadn't been picked up and that it was on backorder and not available in the same email response. It appears to me that there is a serious lack of training and knowledge in customer service or they were just holding the item in order to grease the wheel that squeaks the loudest.