Very Poor packaging, very poor customer service! Good product means nothing if you only have a picture of it. Ordered two times from Titan. Two different attachment plates. First time plate was wrapped in a small piece of cardboard ripped open and damaged. I sucked it up and fixed it. Can't expect the Fed Ex guys and gals to handle a 150lb plate with little to no packaging. No wonder the plate gets ripped out of the package and gets separated and lost during shipping. Titan continued to give me the run around for days. I had to call Fed Ex and travel to Fed Ex who also complain about their packaging. This issue is not a Fed Ex shipping problem. It’s a Titan packaging problem. They do not package properly and do not ship their products in appropriate packaging. Then they blame Fed Ex while the customer suffers. Took my money and still has not delivered my product. Titan will not send another plate. Still no plate and they still have my money. Day after day Titan gave me empty promises. Telling me I would receive the plate each day. Fed Ex has no idea where the plate is, and Titan has not addressed the issue. Customer is not taken care of.