The products (I have several) are great. But, their shipping and follow-up leave much to be desired. I ordered a grapple and realized I would be out of town when it was supposed to be delivered. I contacted Titan and the shipper (UPS Freight, or whoever they are now) who advised delivery would be scheduled for the date I was due to return. Perfect, or so I thought. On that date, I received a UPS text and email from Titan saying the grapple had been delivered. It was nowhere to be found. I immediately contacted Titan and they said their shipping department would investigate and get back to me. That was 10 days ago. I also tried to contact UPS, but they forwarded me to a local trans-shipper who never returned the call. Three days after the alleged delivery, I was at a local business in town (we live in a small rural community) and voila! there was the grapple sitting in their yard with my name and address clearly on it. I picked it up and now have it. Oh, yea ... still no word from Titan or UPS Freight. Again, great product -- if you can get it delivered!!!